Guide · cutting your telco bill
How to stop overpaying your telco.
A plain guide to getting your phone and internet bills under control: what a bill audit finds, the overcharges hiding in most business accounts, and how a dispute and a better plan actually work.
Last updated 20 June 2026 · by Alien IT Solutions
Why most business telco bills are too high
Telco bills creep up. Services get added and never removed, plans that were sharp three years ago are now overpriced, and charges appear that nobody questions. Most businesses are paying for things they do not use, on plans they have drifted onto, and never have the hours to argue it.
A bill audit reads what you are actually paying for, against what you actually use, and finds the gap.
What an audit finds
Three kinds of waste turn up on almost every account.
The audit is free. If we save you money, we take a share of the saving, not an upfront fee.
How it works
Send us your bill
Your most recent telco bills are all we need to start. We read what you are really paying for.
We find and dispute
We find the overcharges and the waste, raise the disputes with the telco on your behalf, and chase the refund.
You get a better plan
We move you onto a plan that fits, so the saving sticks rather than creeping back up.
Independent, and backed by people who know telco
Telco Help is independent: it does not sell or resell anyone's plans, so the advice is about what is best for you. It is the telco advocacy service of Alien IT Solutions, an Australian IT, networks and telecommunications company with more than 15 years of experience, which is what makes the advocacy effective. For broader IT, the network includes Same Day IT and Biz in a Box.
Questions people ask
What does a telco bill audit find?
Usually three kinds of waste: services nobody uses any more, charges that should not be there such as data fees on an unlimited plan, and being out of contract on an old plan when a cheaper one exists. Together these can quietly add up to thousands of dollars a year on a business account.
How does the dispute and refund work?
Once the audit finds an overcharge, we raise it with the telco on your behalf and chase the refund or credit, so you do not spend hours on hold. We then move you onto a plan that actually fits, rather than the one you drifted onto.
Are you a telco or reseller?
No. Telco Help is independent. We do not sell or resell anyone's plans, so the advice is about what is best for you, not what earns a commission. The audit is free, and if we save you money we take a share of the saving rather than charging an upfront fee.
What do you need from me?
Your most recent telco bills. From there we read what you are actually paying for, compare it against what you use, and come back with what can be cut, disputed or switched.
Who is behind Telco Help?
Telco Help is the telco advocacy service of Alien IT Solutions, an Australian IT, networks and telecommunications company with more than 15 years of experience. Alien IT understands telco plans from the inside, which is what makes the advocacy effective.
Your bill. On your side.
Send your latest bill for a free audit. We find the waste and do the arguing.
Get a free bill audit